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Refund and compensation

Travel plans can sometimes change unexpectedly. If your flight was delayed or cancelled, or your baggage was delayed or damaged, you might be eligible for a cash refund or compensation.

Flights

Cash refund

If you would like your money back, we’ll explain our policy: when you’re eligible and how to request it.

Compensation

Was your flight cancelled, delayed, or rebooked? You may be entitled to compensation or reimbursement.

Extra options

Refunds for extra options

Booked an extra option but didn’t use it? Ask for a refund.

Compensation for your baggage

What refunds and compensation we offer for lost or damaged baggage.

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Cancelling a flight

What to do if you want to cancel (part of) your trip.

Changing a flight

How to change your travel date, departure time, or destination.

Lost baggage

Baggage missing on arrival? Check how to report it and get it back.

Assistance and compensation

In case of cancellations, delays, downgrading, and denied boarding, these are your rights to assistance and compensation.

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